We provide customers with professional value added services that meet critical business requirements and comply with operational provisions.
Protect your valuable information with advanced security and performance management tools including Load Balancers, virtual Firewalls and Intrusion Detection and Prevention services.
Leverage our highly-skilled, on-site support engineers to physically manage servers or infrastructure components. Remote Hands support includes basic diagnostics and troubleshooting such as, pressing a button, flipping a switch, hooking up a monitor/device, power cycling, securing/checking cable connections, and mounting equipment.
The Blue NAP Americas Smart Hands service expands on the Remote Hands by providing additional subject matter expert support such as server O/S maintenance, software upgrades and maintenance, assisting with physical installation of hardware and software and providing advanced troubleshooting analysis to ensure continued server operations.
MONITORING & REPORTING
Provide detailed security, access and health status reporting for installed IT infrastructure so that customers can analyze performance trends and plan for future capacity expansion.